The THINK Enterprise Subscription Management Solution
THINK Enterprise is an on-premise subscription management solution. THINK Enterprise provides the most
full-featured subscription fulfillment solution on the planet and is used by companies worldwide to
drive their internal subscription business by providing applications and tools necessary to manage
customer service environments, web e-commerce, and back office operations.
Subscription license models provide predictable recurring revenue and facilitate high customer retention
while lowering customer retention costs. Subscription lifecycle events assist in development of long-term
relationships and interaction with your audience. Subscription models support monetization of diverse digital
and physical content including magazines, services, archive, CD, pay-per-view, journal, software download,
access, directories, e-books, memberships, whitepapers, e-newsletters, and online content services.
Billing & Payments
THINK Enterprise supports multiple billing models for your subscribers. You can accept
payment at the time of purchase using credit cards, direct debit (European) systems, or
bill-me-later tools using check or money order. The system facilitates global reach by allowing
pricing and payments to be configured and made in foreign currencies. The system comes
fully integrated with many mainstream payment processors including Digital River World Payments,
Cybersource, PayPal, and Payflow Pro. Learn More
Orders & Renewals
With flexible order management, you can accept orders and renewal by mail, email, telephone, or
integrate with your customer facing website for subscriber self service; supporting a number of
different license, delivery and pricing models. The license, delivery, and pricing options can be
applied to the many different product options including single issue, subscriptions (deferred delivery),
products (one time sales), and trials. Configuration of retention campaigns goes
hand-in-hand with each product model. Learn More
Marketing & Promotions
Now, you can join together detailed customer information, identify new marketing opportunities,
deploy personalized marketing campaigns by email, mail, telephone, and web site, and
measure campaign effectiveness with one complete software tool. From start to finish, THINK
Enterprise offers you a complete and powerful solution for subscription marketing.
XML & Web Services
The application is XML aware and Web Service enabled allowing diverse applications and
technologies to interact with THINK Enterprise. The Web Service provides both an XML and
SOAP interface. The Web Service connects THINK Enterprise with your company website,
corporate software, online web services or other third party systems, and is used to drive
customer, order, and payment related transactions.
THINK Enterprise offers several bundling (package) options. Any product in the system may be
combined into a bundle offering creative ways to sell your products. Products can be configured
into three package types: standard, pooled, and ad-hoc.
Accounting & Revenue Recognition
Think Enterprise's powerful accounting functionality uses generally accepted accounting
principles to accurately track subscription-based
deferred and earned revenue. Easy-to-use screens and reports help you manage payments and
credit orders while sophisticated processes, complete with checks and balances, summarize
accounting information. THINK Enterprise innately manages the sensitive issue of revenue
recognition as well as other accounting issues such as: payments and cash management,
accounts receivable, and account reconciliation, profit centers, and accounting periods.
Since your relationship with your customer is essential; the THINK Enterprise system is
designed to be customer centric. The Customer Service module facilitates a single view of
the customer where you can manage a customer’s address(s), orders, payments, service
feedback, demographics, audit history, etc. If customer self-service is essential for your
business, the Web Service allows companies to expose controlled management capabilities
directly to their subscribers.
THINK Subscription has integrated Business Objects Crystal Reports into the product for
production of reports and other system outputs. The product ships with a large variety of
pre-configured reports with other reports available from a report repository available on
the Support web site. Since the THINK Enterprise database is ODBC compliant, any reporting
tool may produce reports from the database. The relational database is fully documented and
made available with each product release or update.
Affiliate & Commissions
THINK Enterprise lets you partner with affiliates, distributors, and agents to generate new
business. More "feet on the street" means better access to prospects and lower customer
acquisition costs. With THINK Enterprise you can easily import new subscribers, orders,
payments, and prospects sent by partners; track partner performance, and issue appropriate
commissions and payment reports.
THINK Enterprise gives you the tools you need to deliver both hard and soft goods to
subscribers. For hard goods, either produce and print labels or create a label file to be
sent to your fulfillment house for processing. For digital goods and services, THINK
Enterprise lets you control and manage access to subscriber-only content or services, track
online downloads from a web site, or push electronic content to subscribers through personalized email.
At THINK Subscription, we understand how important it is to deliver and support integrated
end-to-end solutions -- solutions that, over our history, continue to provide unparalleled
value to our customers. We also recognize the vital role our technology and service partners
play, not only in your success, but in our success as well. Our partnerships give you access
to the best minds and technologies in the industry.