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Keep Your Subscribers Happy
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To cement the subscriber relationship, THINK Enterprise integrates subscriber
self-care right into your Web site. Or, for direct customer support, THINK
Enterprise provides your customer service representatives with an
industry-class customer support module. The customer service module covers all
major customer touch points including orders, payments, complaints, and
subscriber information and demographics.
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| Let Your Subscribers Take Control |
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Online subscriber self service puts your subscribers in control of their
account and reduces the cost of customer support. You decide if customers can
renew and order new subscriptions, change shipping and address information,
manage passwords, update their demographic profile, change payment methods,
review past orders and payments, track and redeem loyalty points or customer
credits, and manage other account information. Access is managed securely
through customer login and passwords or IP verification.
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| Construct a Detailed Profile of Each Subscriber |
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| Create and maintain an evolving profile of your subscribers. Query subscribers
over the phone, the Web, through correspondence or other interactions. Create
an unlimited pool of demographic questions and associate responses to a single
customer record for easy profiling. THINK Enterprise can even prompt
subscribers or operators with questions in response to a particular event such
as a product purchase or marketing campaign response.
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| Resolve Customer Complaints and Requests Quickly |
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With a full-featured customer service module you can quickly find the
information you need to resolve subscriber complaints. THINK Enterprise lets
you track support incidents, create follow up tasks, and generate
communications to subscribers. Complaints, actions taken, and final resolutions
are all stored, allowing you to identify customer complaint trends and improve
the performance of your support team.
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| Communicate with Subscribers |
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THINK Enterprise is a great tool for managing and automating communication with
subscribers. Set up email or printed letters to use with your renewal efforts,
invoices, promotions, confirmations of orders or payments, shipping documents,
and other communications to the subscriber. With the integrated address
management module from Satori Software, you can make certain that subscribers
receive this information. You have the option of sending information to your
customers via email or by mail, whichever works best for them.
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| Maintain Accurate Customer Records |
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With a single master record for each subscriber, you can easily track ISO
customer information and transaction activity for groups, sub-groups and
individual subscribers. THINK Enterprise maintains a detailed record of all
address changes, orders, payments, communications, demographics and subscriber
profiles.
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| Control what Operators and Subscribers Can Do |
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Manage system security by creating user groups with different access
rights. Give a users group rights to a particular transaction such as
editing or adding orders or accessing specific reports. A login and
password can control authentication and authorization for both operators and
subscribers. Set session and other types of time-outs for subscribers.
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About Us
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